From 5 cars in 1980 to a rental fleet of 400 in 2018, Automax/Busmax is still the family owned business that has the uncanny ability to make every customer feel like their at home. No matter their growth, they will always be "authentic" and put their "family" first.
What motivates your company?
Our company is motivated by customer service and making sure our customers have the best experience in renting their vehicle. We are motivated as well by gaining repeat customer and knowing that the customers entrust us with their automobile/bus renting needs. We strive to be the best in the business when it comes to doing business with customers no matter if it is a large corporation who spends thousands of dollars with us or an individual who spends a hundred dollars with us we make them feel like family.
Tell us about your location
We actually have 3 locations in Georgia and 1 location which opened this year in Tennessee. We have locations in Cartersville GA, Rome GA and Norcross GA. We also have our newest location which just opened in Lenoir City Tennessee.
Tell us a bit about your customers
We have a large customer base. We service individuals who may need a rental for a family trip or if their car is in the shop. We also work with companies who need travel for their employees. We work with churches who need to rent large vans and buses to their congregation to go on trips. A large portion of our business we work with private and public schools as well as colleges/universities for their bus rentals. We offer a buses from 15 passenger up to 45 passenger buses. Our motto is BIG or SMALL we got it all.
Share the history of your company
Our company was founded in 1980 in Rome Georgia by Sherold Salmon. We started with a rental fleet of 5 cars. By doing business the right way and offering exceptional customer service we have grown into 4 locations with over 400 units in our fleet and about 50 employees. We offer vehicles from passenger car rentals, minivans, SUV’s, box trucks, cargo vans, 15 passenger vans and what sets us apart from other rental companies is our fleet of buses from 15 passenger buses, 25 passenger buses, 33 passenger buses and 45 passenger buses. We can handle any need of rental which we offer delivery to our corporations to make it easier for them to get a rental car. We hope to see more growth and add more repeat customers in the near future.
How are you involved with your customers and community?
We are involved with our customers by building lasting relationships with our customers. We have customers that have been doing business with us for over 10 years. We also make sure that we take care of our customers with their rental needs by providing excellent customer service and also when we are approached by our customers we are always their to listen. We may do a sponsorship for their golf tournament or possible buy cookies from their children for a fund raiser. In the community we are always there to help as far as donating buses to help with community events or volunteering our time in different service events. We try our best to stay involved in the local chamber by attending and participating in events put on in the community.
Tell us about your employees
We are a family owned and operated business and the family is still very much involved with the day to day operations of the company. We have over 50 full-time and part-time employees. We value the hard work and dedication of our employees and make sure they are well taken care of. Every employee is treated like family and we care about our employees needs and we take the time to listen to our employees. We base our success on the team of employees that we have that represent our company. Without employees who work hard and are dedicated to their responsibilities you can not have a successful company.
What makes you excited to work here?
I am excited to work for this company because I enjoy helping people. We have the chance to interact with people from different walks of life. We may have a CEO of a major company who needs a car for business travel or we may have a customer who just had an accident and their form of transportation is in the shop and they are relying on us to make sure they have reliable transportation until their car is fixed. We might have a family that is needing a bus for their daughters wedding to transport a bunch of people and we also may deal with someone who is distraught because they have lost a loved one and traveling to a funeral. We try and make the rental process as smooth and easy for our customers. I like to tell customers that we can handle the logistics of their travel needs and let them worry about handling their business. I like the fact that when customers call me and tell me their needs that our company can handle them easily so our customers don’t have to stress about how they will get from point a to point b or how they are going to move a large group of people for an event or gathering. I am excited to work here because each day is different and I take pride in seeing results and helping others. I also enjoying working for a company who has owners that really care about the needs of their employees and gives us the tools to succeed.
What do you like about your community and location?
I have live in Cartersville/Bartow County since I was 10 years old. I love the community because it still has the small town feel where everyone knows everyone but there is still a lot to offer for the community. We have a great Chamber of Commerce who really cares are serving the business of Bartow County and the events in town are awesome. I love that on Friday nights the local high school football teams are supported by the local people and businesses. I also like the fact the the local parks and recreation department have locals who volunteer and businesses who support them. I love Cartersville and Bartow County because it is a great place to work and be successful and also a great place to raise a family.
How do you embody Authentic Georgia?
I think we embody Authentic Georgia because we are a company who is “authentic”. We truly care about our customers needs and our community. We are not a corporation who can get out of touch with their employees or the community. Our customers are not just a number but they are part of our FAMILY. We were started in the great state of Georgia and we will always be a part of this great state of Georgia. We are a company whose business model is in line with Authentic Georgia by promoting promoting diverse and thriving business in the great state of Georgia.
What makes Georgia so special and unique?
In my mind Georgia is so special and unique is because it attracts all sorts of different kind of business and people. We have all sorts of types of businesses in this great state. We have manufacturing facilities all across this great state. Georgia has been a major player in the filming industry as well which shows that we have the leadership in this state and communities that people want to do business here. I feel what sets us apart is the hospitality of the people in this great state. In our community everyone treats you with respect and kindness. I have been to many places in this great state and the people make the difference. I think that is why so many people and businesses are moving to this great state. We are also great on geographically which we beautiful mountains in North Georgia and we also have a great coastal area that we can travel to for vacation. We have a great interstate system which makes the transportation easy. We also have some excellent college and school systems in the state to make people want to raise their kids in Georgia.